Genius Department Store uses trusted and reliable manufacturers, suppliers and shippers to deliver orders to our valued customers from all over the world. Tracking information is provided. We supply UK, EU, Sweden, Canada, Australia and America. If you are interested in a product and place an order from outwith any of these areas we will notify you if your item cannot be delivered to your chosen country and offer a full refund.
Please note we can send package to Sweden , but the Swedish Government have a rule now : the receiver must pay about $7.50 to Sweden Post if the package you receive is not from the European Union, the package is dropshipped by our suppliers (who are located all over the world) to you, our customer in Sweden then you must pay $7.50 when you take the package, no refunds given.
Processing time for an order placed, is usually 1-3 billing days. To ensure we can provide these products shipped to you from all over the globe various suppliers take various timescales from order placed to fulfilment and shipping. Countries may vary.
Shipping usually takes from 14 days from the order having been processed to being delivered (dependant on suppliers method of shipping) but in some instances shipping can take approx a further 1-2 weeks to arrive at the chosen destination country.
We aim to get your package delivered to you as quickly and cost-effectively as possible (note FREE delivery) and in as timely a manner as possible. However please note we source our products from all over the world and items may take longer to arrive re customs.
Thankfully very rarely, packages get sometimes get delayed at customs for various reasons. Therefore we require you to allow 30-40days. 40 days max before contacting us. If you haven't received your order after the maximum timescale of 40 days, please get in touch.
You are given tracking information when your product arrives in the chosen destination country, so your order can be tracked throughout it's journey.
This helps to keep the costs of our products down as we offer FREE SHIPPING for products costing less than £30. However please note VAT for products imported (we are a dropshipping business so we source the products from countries all over the world) if they cost you more than £30 per item from our store, any import charges and customs and excise duties, and/or handling charges by the Post Office may apply (£8.50), and you will need to pay these fees inc VAT as you are the purchaser.
We do not pay this fee and to avoid this we recommend purchasing items from our store costing under £30, so please understand as this is a drop shipping business we do not stock the items ourselves or have any inventory, we rely on our suppliers but want to offer our valued customers the best products at amazing prices and why we offer FREE shipping.